STANDARD TERMS AND CONDITIONS OF SALE

1. Introduction

Welcome to Rahash Food Industries’ online store. By accessing or using this website, you agree to comply with the following terms and conditions. Please read them carefully before using the site.

2. Definitions

Website: The Rahash e-commerce platform.
Customer: Any individual who visits the website or makes a purchase.
Products: Halawa and Tahina products in all available sizes and varieties.

3. Compliance with Laws

Use of this website is subject to all applicable laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law, Consumer Protection Law, and Value-Added Tax (VAT) regulations.

4. Pricing and Payment

All prices listed on the website exclude the VAT of 15%.
Payment options include bank transfers, credit cards, or cash on delivery (COD) where available.

5. Shipping and Delivery

Orders within Saudi Arabia are delivered via our equipped fleet, ensuring high standards of quality.
Estimated delivery time ranges from 3 to 7 business days, depending on the region.

6. Cancellation and Returns

Orders can be cancelled at no cost prior to shipment.
Customers are entitled to exchange or return products within 7 days of receipt if they are defective or do not match the specifications.
Returned products must be in their original condition and unopened.

7. Data Privacy

Rahash is committed to protecting customers' personal data in accordance with Saudi privacy laws.
Customer information will only be used for order fulfilment and service improvement.

8. Limitation of Liability

Rahash is not liable for damages resulting from product misuse or use contrary to provided instructions.
The company ensures product quality in accordance with the standards of the Saudi Standards, Metrology, and Quality Organization (SASO).

9. Amendments to Terms

Rahash reserves the right to amend these terms and conditions at any time, with prior notice to customers before implementation.